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What are your service fees?Here's a overview of our service fees: £75 Delivery, Set Up & Pack Up Fee - applies to all events and includes delivery within 10 miles of SW4, set up of any of our own item and pack down of any of our own items before 8pm £15 Central London fee - applies to events within the Congestion Charge Zone £25 Extended Hire Fee - applies to events that occur later than 8pm and or any events that require a next day pack up
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Where are you based?We're based in SW4, London, UK.
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Can you create custom balloon decorations?Yes, we can create custom balloon decorations to match your event theme or colours. Just let us know what you have in mind or provide us with a inspo picture!
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Do you have insurance?As a proud member of BAPIA, we're committed to exceeding industry standards in every aspect. That includes being fully insured for public liability and equipment coverage, giving you complete peace of mind and ensuring your event adheres to the highest safety and professional practices.
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Do you offer eco-friendly balloon options?Yes! We prioritise eco-friendly options and all our balloons are biodegradable, made from high quality 100% natural latex to minimise our environmental impact while still providing a vibrant and festive atmosphere.
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Do you do custom / personalised balloons?Yes we do! We can personalise any foil or latex balloons with a vinyl sticker. For custom printed balloons, we require a minimum processing time of 2 weeks (14 days) with a minimum order of 100 available in limited colours.
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How long will the helium balloons last?We use high quality balloons and treat them with a special sealant to help them last longer so our latex balloons typically last for 48 hours+, while foil balloons can last for several days.
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Can we use your own balloons?While we appreciate the offer, unfortunately, we can't use customer supplied balloons. We use pro-grade balloons for safety, quality, reliability and design reasons.
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How do I book?Ready to add some colourful cheer to your next event? Here's how to book your perfect decorations with us: 1. Contact Us: - Share your vision! Tell us about your event, the date, location, and any images you can provide of the decorations you'd like. The more details you give, the more accurate the price quote we can provide. - Browse our website for inspiration or chat with our friendly team - we love brainstorming creative ideas! 2. Get a Quote: - Within 24 hours, we'll send you a personalised quote that reflects your desired design and any additional services like delivery and setup. - Feel free to ask any questions or adjust the details to find the perfect fit for your budget. 3. Make it Official: - Once you're happy with the quote, we'll send you a booking agreement that outlines everything clearly, so you can relax and know exactly what to expect. 4. Secure Your Date: - After signing the agreement, we'll send you an invoice for the agreed upon amount. - Once the invoice is paid, your booking is officially confirmed and your date is secured! We'll mark our calendars and get ready to make your event pop. 5. Sit Back and Enjoy: Our expert team will handle everything from design creation and balloon selection to delivery and setup. Don't hesitate to contact us if you have any questions or need any help throughout the process. We're always happy to chat and ensure your experience is as smooth as possible!
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What's in the booking agreement?Our booking agreement clearly outlines the details of your event, all items included in the service, payment schedule, cancellations etc. It ensures both parties are on the same page for a smooth and stress-free experience.
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What payment methods do you accept?We accept bank transfer or provide a payment link that accepts all major credit cards.
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